cb88 Privacy
Policy
At cb88, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and the rights you hold over your own data as a player on our platform.
Our Privacy Commitment
How cb88 Protects You
Every piece of data transmitted between your device and the cb88 platform is protected by 256-bit SSL encryption. Your personal details, payment information, and account credentials are never exposed in plain text during transit.
cb88 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate and improve the platform experience for you.
We collect only the data that is genuinely necessary to provide our services, verify your identity, process transactions, and comply with anti-fraud obligations. We do not gather data beyond what is operationally required.
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team. We process all such requests promptly and transparently.
Account data and transaction records are stored on hardened servers with restricted access controls, regular security audits, and automated intrusion-detection systems to prevent unauthorised access.
Identity verification documents submitted for KYC purposes are handled with the highest level of confidentiality, stored in encrypted form, and accessed only by authorised compliance personnel within cb88.
01 Introduction and Scope
This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") describes how cb88 (referred to herein as "cb88", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals (referred to as "you", "the User", or "the Player") who access or use the website located at cb88.bio and all associated services, features, and content (collectively, the "Platform").
By registering an account on the cb88 Platform, accessing the Platform as a guest, or otherwise using any part of the Services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with the terms of this Policy, you must discontinue your use of the Platform immediately.
This Policy applies to all data collected through: direct interactions when you register or use your account; automated technologies such as cookies, analytics tools, and server logs; third-party service providers who operate on our behalf; and payment processors that handle your deposits and withdrawals. It does not apply to third-party websites or services that may be referenced on the Platform, which are governed by their own separate privacy policies.
Jurisdiction Note: cb88 operates as an offshore platform. This Policy is written in English and is governed by the laws of the jurisdiction in which cb88 is incorporated. Players based in Bangladesh use the Platform under their own responsibility and in accordance with applicable local laws.
We reserve the right to update or revise this Policy at any time. Any material changes will be communicated by publishing the updated Policy on this page with a revised effective date. Your continued use of the Platform following the publication of any update constitutes your acceptance of the revised Policy.
02 Information We Collect
cb88 collects personal data in two primary ways: information you provide to us directly, and information we collect automatically through your use of the Platform. The specific categories of data we collect are described below.
Information You Provide Directly
When you register an account, complete identity verification, contact support, or otherwise interact with the Platform, you may provide the following types of personal data:
- Identity Information: Full legal name, date of birth, gender, and National Identity Card (NID) number or passport number submitted for KYC verification.
- Contact Information: Email address, mobile phone number (including your bKash, Nagad, or Rocket registered number), and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
- Account Credentials: Username and encrypted password. We never store your password in plain text.
- Financial Information: Payment method details including MFS wallet numbers (bKash, Nagad, Rocket, Upay), bank account references (DBBL, City Bank, BRAC Bank), and transaction records. We do not store full card numbers or MFS wallet PINs.
- Identity Documents: Scanned or photographed copies of your NID, passport, or proof of address documents submitted for KYC compliance.
- Support Communications: Records of any messages, emails, or chat conversations you have with the cb88 support team.
Information Collected Automatically
When you use the Platform, certain technical data is collected automatically through your device and browser:
- Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, games played, session duration, bet history, click patterns, and navigation paths within the Platform.
- Log Data: Server access logs including timestamps, request types, and error logs generated by your use of the Platform.
- Location Data: Approximate geographic location derived from your IP address, used to assess jurisdictional eligibility and apply relevant regional settings.
- Cookie and Tracking Data: Data gathered through cookies, local storage, and similar tracking technologies as described in the Cookies section of this Policy.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, NID | Registration / KYC form |
| Contact | Email, phone, address | Registration form |
| Financial | bKash / Nagad number, bank ref | Cashier / payment flow |
| Technical | IP address, device type | Automated — server logs |
| Behavioural | Games played, session data | Automated — analytics |
| Communications | Support chat, email threads | Direct interaction |
03 How We Use Your Information
cb88 uses the personal data we collect strictly for the purposes necessary to operate the Platform, deliver our services to you, and fulfil our legal and regulatory obligations. We do not use your data for any purpose that is incompatible with the purposes described below.
Service Delivery and Account Management
Your registration details, contact information, and account credentials are used to create and manage your cb88 account, authenticate your identity at login, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners, and deliver the games and betting features available on the Platform.
Identity Verification and Fraud Prevention
Identity documents and financial information collected during the KYC process are used to verify that you are who you claim to be, that you meet the 18+ age requirement, and that your payment methods are registered in your own name. This data is also used to detect and prevent fraud, money laundering, duplicate account creation, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
Communication and Customer Support
Your contact details are used to respond to your support enquiries, send account-related notifications (such as successful deposit confirmations, withdrawal updates, and security alerts), and communicate any changes to these Terms or this Privacy Policy. We do not use your contact details to send unsolicited marketing communications without your prior consent.
Platform Improvement and Analytics
Automated usage data and behavioural analytics are used in aggregate and anonymised form to understand how players interact with the Platform, identify technical issues, optimise game performance, and improve the overall user experience. This data is not used to profile individual users for marketing purposes.
Legal and Regulatory Compliance
Certain data is retained and processed because we are legally required to do so — for example, retaining transaction records for a minimum period for financial audit purposes, or sharing data with law enforcement authorities in response to a lawful order or request.
Marketing Communications: If you have provided explicit consent to receive promotional communications from cb88, we may occasionally send you information about new bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), or new game releases. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected].
04 Sharing and Disclosure of Data
cb88 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. However, in order to operate the Platform effectively and fulfil our legal obligations, we do share certain data with the following categories of third parties under strictly controlled conditions.
Payment Processors and Financial Partners
When you make a deposit or request a withdrawal, your payment details and the transaction amount are shared with the relevant payment processor — for example, bKash, Nagad, Rocket, Upay, or your chosen Bangladeshi bank (DBBL, City Bank, BRAC Bank). These providers receive only the minimum data necessary to process the transaction and are bound by their own data protection obligations.
Game Software Providers
The games available on cb88 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you play a game, your account identifier and session data may be shared with the relevant provider solely for the purpose of delivering the game experience, calculating results, and maintaining game integrity. These providers do not receive your full personal profile or payment details.
Identity Verification Services
During the KYC process, your identity documents may be processed by a third-party identity verification service provider on our behalf. These providers are engaged under data processing agreements that restrict their use of your data to the verification task only.
Legal and Regulatory Authorities
cb88 may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in response to a lawful court order, subpoena, or regulatory demand. We will notify you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event that cb88 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to data handling practices that may result from it.
No Data Sales: cb88 has never sold and will never sell your personal data to advertising networks, data brokers, or third-party marketers. Your privacy is not a commodity on our platform.
05 Cookies and Tracking Technologies
cb88 uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, maintain your session when you are logged in, and gather anonymised analytics data that helps us improve the platform experience.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store certain information about your preferences and session state. Cookies are not executable programs and cannot access other data on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, login authentication, security tokens, CSRF protection | Session / up to 24 hours |
| Functional | Remembering language preferences, game lobby layout settings, and account display options | Up to 30 days |
| Analytics | Anonymised traffic analysis, page performance measurement, feature usage tracking | Up to 12 months |
| Security | Fraud detection, device fingerprinting for duplicate account prevention, suspicious login detection | Up to 12 months |
Managing Cookies
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please be aware that disabling essential cookies will impair the functionality of the Platform — in particular, session-based cookies are required for you to remain logged in during a browsing session. Blocking analytics cookies will not affect your ability to use the Platform but may reduce our ability to identify and fix performance issues that could affect your experience.
cb88 does not use cookies to serve third-party advertising, track you across unrelated websites, or build advertising profiles based on your browsing behaviour outside of the cb88 Platform.
06 Data Retention
cb88 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply to different categories of data are described below.
Active Account Data
While your cb88 account remains active, all personal data associated with your account — including your profile information, transaction history, game history, and KYC documents — is retained to enable us to provide our services to you and to respond to any account-related enquiries.
Post-Closure Retention
Following the closure of your account (whether at your request or at cb88's discretion), we retain certain categories of data for a minimum period for the following reasons:
- Transaction Records: Retained for a minimum of 5 years post-closure for financial audit and anti-money-laundering compliance purposes.
- KYC Documents: Retained for a minimum of 5 years post-closure in accordance with standard offshore financial compliance practices.
- Responsible Gaming Records: Self-exclusion requests and responsible gaming interactions are retained indefinitely to prevent re-registration by self-excluded players.
- Support Communications: Retained for a minimum of 2 years post-closure to assist with any post-closure disputes or formal complaints.
Anonymised Analytics Data
Anonymised and aggregated behavioural analytics data, from which it is not possible to identify any individual user, may be retained indefinitely for the purposes of platform development and performance analysis.
Data Deletion Requests: You may request the deletion of your personal data at any time by contacting [email protected]. Please note that we may be unable to delete certain data categories where retention is required by applicable law or where the data is necessary to resolve an outstanding dispute or enforce our Terms and Conditions.
07 Your Privacy Rights
As a user of the cb88 Platform, you hold a number of rights in relation to the personal data we hold about you. cb88 is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe (typically within 14 calendar days of receipt of a verifiable request).
Right of Access
You have the right to request a copy of the personal data we hold about you. Upon receiving a verified access request, cb88 will provide you with a summary of the data categories we hold, the purposes for which they are processed, and — where applicable — the third parties with whom they have been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain information directly through the account settings page. For data that cannot be self-edited (such as identity verification records), please contact [email protected].
Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that this right is subject to limitations where data retention is required by law or to defend against legal claims.
Right to Restrict Processing
In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing pending verification of our legitimate grounds — you may request that we restrict the processing of your data to storage only.
Right to Data Portability
Where we process your data on the basis of your consent or for the performance of a contract, and where the processing is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you may transfer it to another service.
Right to Withdraw Consent
Where the processing of your personal data is based on your consent (for example, consent to receive marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.
To exercise any of the above rights, please contact the cb88 support team at [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We may require you to verify your identity before processing your request.
08 Data Security Measures
cb88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no digital system can guarantee absolute security, we apply industry-standard practices to minimise risk.
Technical Safeguards
- 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
- Encrypted Data Storage: Sensitive data fields — including passwords (stored as salted hashes), KYC documents, and financial identifiers — are encrypted at rest on our servers.
- Two-Factor Authentication (2FA): cb88 offers 2FA to all registered players as an additional layer of login security. We strongly encourage all users to enable this feature.
- Intrusion Detection Systems: Automated systems monitor our infrastructure continuously for signs of unauthorised access attempts, anomalous traffic patterns, and known attack signatures.
- Regular Security Audits: Our platform and infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
Organisational Safeguards
- Access Control: Access to systems containing personal data is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational or compliance need can access sensitive data.
- Staff Training: All cb88 personnel with access to personal data are trained in data protection principles and are bound by confidentiality obligations.
- Incident Response: cb88 maintains a documented data breach response procedure. In the event of a confirmed data breach affecting your personal data, we will notify affected users as promptly as possible.
Your Role in Security: While cb88 takes every reasonable precaution to protect your data, you also play a critical role in keeping your account secure. Use a strong, unique password for your cb88 account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
09 Third-Party Services and Links
The cb88 Platform integrates with a number of third-party service providers to deliver the full range of features available to our players. These include game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processors (bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners), and infrastructure providers responsible for hosting, security, and analytics.
Each of these third-party providers operates under its own privacy policy and data protection practices. cb88 takes reasonable steps to ensure that any third party with whom we share your data is bound by appropriate data protection obligations through contractual agreements. However, cb88 cannot be held responsible for the independent data practices of third-party providers beyond the scope of those agreements.
The cb88 Platform does not contain links to external third-party websites for commercial or advertising purposes. Any navigation links within the Platform lead only to internal pages within the cb88 domain. If you independently navigate to third-party websites (for example, by searching for information about a game provider), those sites are not governed by this Privacy Policy and you access them at your own discretion.
10 Changes to This Policy
cb88 reserves the right to update, modify, or replace this Privacy Policy at any time in response to changes in our business practices, legal obligations, or the regulatory environment. When we make material changes to this Policy, we will update the "Last Updated" date displayed in the hero section of this page and, where the changes are significant, we may also notify registered users directly via email or an in-platform notification.
Your continued use of the cb88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we are protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cb88 holds about you, please contact our support team in English at:
Email: [email protected]
Subject line: Privacy Policy Enquiry
Response Time: We aim to respond to all privacy-related enquiries within 14 calendar days. Complex requests involving data access or erasure may take up to 30 calendar days. All correspondence should be conducted in English.
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