Help Centre
cb88 Frequently
Asked Questions
Everything you need to know about playing on cb88 — from opening your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, and our responsible gaming tools.
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This FAQ covers the most common questions from cb88 players across Bangladesh — including how to register, deposit using bKash, Nagad, Rocket, or bank transfer, withdraw your winnings, claim bonuses, bet on cricket and BPL fixtures, and access responsible gaming tools. If your question is not answered here, our support team at [email protected] is available to help and aims to respond within 24 hours Bangladesh Standard Time (UTC+6).
Why cb88?
Everything You Need to Play with Confidence
Secure & Encrypted
All transactions and account data on cb88 are protected by 256-bit SSL encryption — the same standard used by major international financial institutions.
Fast Deposits
Deposit in minutes via bKash, Nagad, Rocket, or Upay. No delays, no hidden fees — your balance updates quickly so you never miss a live market.
Mobile-First Platform
cb88 is fully optimised for mobile browsers on Android and iOS — no app download required. Play cricket, slots, and live casino from anywhere in Bangladesh.
Cricket Specialists
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals with deep markets, competitive odds, and live in-play betting throughout the match.
Ongoing Bonuses
From welcome bonuses to reload offers, free spins, and loyalty rewards — cb88 runs regular promotions for active players at every level.
Dedicated Support
Our English-language support team handles account, payment, and responsible gaming queries with care. Email us at [email protected] — response within 24 hours (BST).
Account & Registration
5 Questions
Creating a cb88 account takes less than three minutes. Visit the cb88 website, click the registration link, and fill in your username, email address, mobile number, and preferred password. You will need to confirm you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Players based in Dhaka, Chittagong, Sylhet, and across Bangladesh can complete registration entirely in English.
cb88 requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your registered payment method — for example, a screenshot of your bKash or Nagad account showing the same mobile number linked to your cb88 profile. Verification is typically completed within 24 hours of document submission.
No. cb88 strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of the Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any balances or bonuses accrued. If you have forgotten your login credentials, use the password reset function or contact [email protected] for assistance.
To reset your cb88 password, click the "Forgot Password" link on the login page and enter the email address associated with your account. A password reset link will be sent to that address within a few minutes. If you no longer have access to your registered email, contact the cb88 support team at [email protected] with your account username and a copy of your identity document to verify ownership before a manual reset is issued.
To close your cb88 account permanently, send an email to [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the request within 48 hours. Any verified real-money balance remaining in your account will be returned to your registered withdrawal method — bKash, Nagad, Rocket, or bank account — before closure is finalised. Note that permanent closure is different from self-exclusion; if you are closing due to problem gambling, we recommend requesting self-exclusion instead.
Deposits & Withdrawals
5 Questions
To deposit via bKash on cb88, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a cb88 merchant number or personal number to send your funds to. Open your bKash app, choose "Send Money" or "Payment", enter the provided number, and complete the transfer using your bKash PIN. Enter the transaction ID into the cb88 deposit form to confirm. Deposits are credited within 5 to 15 minutes during standard operating hours.
A Nagad deposit on cb88 is typically credited to your account balance within 5 to 15 minutes of the transaction being completed on your Nagad app. During peak hours — particularly around major cricket matches like BPL or IPL fixtures — processing may occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact the cb88 support team at [email protected] with your Nagad transaction ID and deposit amount for manual verification.
The minimum deposit amount on cb88 is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, or other supported Bangladeshi banks, the minimum deposit is ৳500 BDT. These thresholds are designed to keep cb88 accessible for casual players while covering the transaction costs associated with each payment channel.
The minimum withdrawal on cb88 is ৳500 BDT for all withdrawal methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals below this threshold cannot be processed. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be subject to additional identity checks before funds are released. We recommend keeping your account fully KYC-verified to avoid delays on withdrawal requests.
cb88 processes most withdrawal requests within 1 to 4 hours for mobile wallet methods such as bKash, Nagad, and Rocket during standard business hours (Bangladesh Standard Time, UTC+6). Bank transfers to DBBL, BRAC Bank, City Bank, and other Bangladeshi banks typically take 1 to 3 business days to clear, depending on your bank's processing schedule. Withdrawals submitted on public holidays or outside of business hours are queued and processed on the next working day.
cb88 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or
Upay) or bank may apply their own transaction charges as per their standard fee schedule. We recommend checking your provider's current rates before transferring. Any applicable third-party fees are displayed transparently in the cb88 cashier section before you confirm a transaction.
Games & Gameplay
5 Questions
To bet on cricket at cb88, log in to your account and navigate to the Cricket section. You will find a list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip. Live in-play betting is available for selected matches, allowing you to place bets as the action unfolds in real time.
cb88 offers a wide catalogue of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic three-reel slots, five-reel video slots, and progressive jackpot titles with prize pools reaching into the tens of thousands of BDT. Players can filter games by provider, volatility, or RTP (return to player) percentage. All slot games on cb88 are tested for fairness and use a certified Random Number Generator (RNG) to ensure unbiased outcomes.
Yes. cb88 is fully optimised for mobile play and works seamlessly on Android and iOS smartphones and tablets without requiring a dedicated app download. Simply open the cb88 website in your mobile browser (Chrome, Safari, or any modern browser), log in, and access the full game library including cricket betting, live casino, slots, and Jackpot Bingo. The mobile interface adapts automatically to your screen size for a comfortable experience on any device.
RTP (Return to Player) varies by individual slot title on cb88. Most slot games in the cb88 library carry an RTP between 94% and 97%, which is competitive with industry standards. High-RTP titles from providers like NetEnt and Pragmatic Play often exceed 96%. RTP figures are available in each game's information panel — look for the "i" or "info" icon within the game interface. RTP is a statistical long-term average and does not guarantee results on any individual session.
Yes. All live casino games on cb88 — including live roulette, live blackjack, live baccarat, and Astar Live titles — are streamed from licensed studios operated by regulated providers such as Evolution Gaming and Ezugi. Live games use real physical equipment (decks of cards, roulette wheels) operated by professional dealers on camera, which eliminates RNG concerns. Results are determined in real time by physical actions, not software algorithms, making the gameplay transparent and verifiable by every player watching the stream.
Bonuses & Promotions
4 Questions
cb88 offers a welcome bonus to newly registered players on their first qualifying deposit. The current offer and exact bonus percentage are displayed on the cb88 promotions page at the time of registration. Bonuses are credited to your account automatically once the qualifying deposit is made. All welcome bonuses are subject to wagering requirements before withdrawal, and the bonus terms — including minimum odds for sports bets and eligible games for slot wagering — are set out in the individual promotion's terms and conditions.
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before any bonus-derived winnings become withdrawable. On cb88, wagering progress is tracked in your account dashboard and different game types may contribute different percentages towards the requirement — slots typically contribute 100%, while table games may contribute less.
Yes. All cb88 bonuses carry an expiry date, which is stated in the individual promotion's terms and conditions at the time the bonus is claimed. Typically, bonuses must be used and wagering requirements completed within 7 to 30 days of the bonus being credited, depending on the specific offer. If the wagering requirement is not met within the validity window, the bonus amount and any associated winnings are removed from your account automatically. Check your active bonus details in the Promotions section of your cb88 account.
cb88 rewards regular players through an ongoing loyalty programme that recognises consistent betting activity across sports, live casino, and slot games. As you accumulate wager volume on the platform, you progress through loyalty tiers that unlock benefits including enhanced reload bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions tied to major events like the BPL, IPL, and T20 World Cup. Full details of the current loyalty tier structure are available in the Promotions section of your account.
Safety & Responsible Gaming
5 Questions
cb88 employs 256-bit SSL encryption across all pages and transactions, which is the same security standard used by major international banks. Player account data, payment information, and personal details are stored on secured servers with restricted access. Financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through encrypted channels. cb88 uses two-factor authentication options and device recognition to protect accounts from unauthorised access. We do not share player data with third parties except where required by our operational service providers under strict data-processing agreements.
cb88 operates as an offshore online gambling platform. Online gambling regulation in Bangladesh is an evolving area, and players are individually responsible for understanding and complying with the laws applicable in their jurisdiction before registering and playing. cb88 does not make representations about the legal status of online gambling in any specific country. Players are encouraged to seek independent legal advice if they are uncertain about their local regulations. cb88 takes its responsibility to operate a safe, fair, and transparent platform seriously regardless of jurisdiction.
cb88 provides a full suite of responsible gaming tools to help players stay in control of their gambling. These include deposit limits (daily, weekly, and monthly), loss limits, session time limits, reality check notifications, cool-off periods (24 hours to 7 days), and self-exclusion (1 month, 3 months, 6 months, or permanent). All tools are available through your account settings or by contacting [email protected]. cb88 is committed to player wellbeing and will never send promotional materials to players who have activated any protective measure.
To self-exclude from cb88, send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address and specify your desired exclusion period: 1 month, 3 months, 6 months, or permanent. Your account will be suspended within 24 hours and you will be removed from all marketing communications immediately. Self-exclusion cannot be reversed during the chosen period under any circumstances. Any verified real-money balance will be returned to your registered payment method.
If you feel your gambling is becoming difficult to control, the most important step is to act immediately rather than wait. Contact the cb88 responsible gaming team at [email protected] and request a cool-off period or self-exclusion while you assess your situation. You can also set deposit limits or loss limits directly in your account settings to restrict your spending right away. For independent support, organisations including Gamblers Anonymous, GamCare, and GambleAware offer free, confidential assistance to players worldwide, including those based in Bangladesh.
Still Have Questions?
We Are Here to Help
If you did not find the answer you were looking for in our FAQ, the cb88 support team is available to assist. You can also explore our game sections or head to the casino to start playing.